Janice P.

For those of you have followed my previous posts, I am pleased to say the worst shopping experience of my life is now over! Eventually, after 9 weeks of stress, worry, exasperation and anger, I have got a partial result from tidebuy.com! They have refunded me $282 for a wedding dress that I ordered and received. When it arrived it was screwed up in a black bin liner; it was made completely to the wrong measurements, no spare material to be able to adjust, stained, badly made with loose sequins inside the double layers of the gown. Can you imagine? The joy of receiving my wedding gown completely ruined! But then the real trouble started! Stupid soulless messages from their customer service staff. I took pictures and sent them but they did everything to try and stop me from returning it. They offered me $130 if I kept it! It was no good for anything so what was the point? I paid another $50 to return to the dress via DHL to the specific address they gave. After 4 days DHL confirmed delivery to a tidebuy employee with his name and signature. Tidebuy refused to accept that it had arrived. I consulted lawyers in Hong Kong only to find the office tel number stated for tidebuy Hong Kong office was a number for somewhere else in China. I wanted to start a case against tidebuy in the Chinese People's Court, I was so angry. Meantime, to every message I sent they responded by saying how sorry for the inconvenience they were! So utterly frustrating. I researched the internet and found hundreds of dissatisfied customers all hidden by dozens of what I can only believe are falsely promoted satisfied comments. I tried writing to some of these fictional people but never received an answer. I noticed the more I wrote about my case on websites dedicated to poor service the better response I got from tidebuy. They are clearly very internet savvy and do not like bad reports. They do everything to get them removed and some say they are removed illegally. So at the end of 10 weeks they acknowledged receipt of the dress and approved the refund of $288US to Paypal. After another stream of emails to Paypal and tidebuy when the transaction was "lost" for 8 days, I have eventually got my Paypal account credited.
Believe me, these people are uncaring leaches who will suck you dry if you let them. Have nothing to do with them is my advice. It has been the worse shopping experience of my life.