janice j.

I bought an Iphone from Gazelle for my son. The only one in black that was available was in fair condition. When we received the phone, the condition was poor, and had scratches all over the screen. When I called the company to ask if I could exchange it (two days after purchasing it), they said I would have to return it and buy a new one which was $21.00 more. They would not do an even exchange! When I said this might be the last purchase I ever do with Gazelle, the supervisor said that's great, what else can I do for you! Also, if you return a phone you have to pay a restocking fee of $15.00!