Jan H.

I needed a lamp I had ordered from Ebay to be collected, wrapped and delivered to me at a reasonable price. Most well known companies will not wrap items just collect and deliver. The company sends you details of any driver wanting your business - you pay Shiply a fee upfront and the rest is paid to the driver on the day.
The large pottery lamp was delivered smashed because the driver had allowed a member of the public onto his van who then dropped a chest of drawers on my lamp. This person did pay for the cost of the lamp, but in my shock (I had been searching for over 25years for such a lamp!) I paid the driver his fee.
Once I recovered from the shock I complained to Shiply as I wanted my money back (the driver must have been insured) but they ignored me. They then sent two emails a few weeks apart asking what I thought of their service and both times I gave a negative review and still no response.
Basically they just want your money and couldn't care less about customer service - its not as if they are not insured so cannot afford to give refunds in order to keep customers happy. If I had been given a refund I would probably have used them again as accidents happen, but as they are not interested whatsoever I will never use them again so please beware.

See previous review. After being told there is no way I will get a refund and I must spend the £35 taken out of my account, my account has just been credited with £35, so if you were told the same ask for a refund and if no luck write to their MD - it works. Apart from all that they do sell nice products and are efficient in posting items - just please read the small print

I was just looking for a pair of boots and being a first time customer I was offered 70% discount. Yiphee. Lovely boots lovely price and I will certainly buy from this company again - or so I thought. However the following month £35 was taken from my account. On phoning them I was told this is part of my membership. I was told I can cancel my membership, but the £35 will not be refunded. I had ticked the terms and conditions, but didn't read them as I was only buying a pair of boots so I assumed would just recover returns. Not happy - don't shop with this company