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I have had multiple issues with this site and thought at last the issues had been resolved, but they keep happening. Where do I begin? First of all, a dormant site which had not been used in a year was opened when I logged in (not by any prompting of mine) and then placed an order not realizing it was my "real" account. The account was closed after I received the order and alerted customer service I wanted to return the items. However, when I sent the dresses back, they sent them back to me as I don't have access to re-print the return label anymore.
Also, I was just charged an additional $9.00 for shipping on one item that was backordered and should have been shipped on the initial order. Now I feel I have to go back and check each order to see if I have been double/triple billed on the shipping charges!
Get it together Ideeli! Giltgroupe charges $5.95 for shipping all the time, once per order!
Janet
Janet W.'s review of Groupon earned 2 Very Helpful votes
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Hi Janet,
I'm very sorry for any trouble, and do thank you for bringing this matter to my attention. I'd like to personally learn more about the incidents you've noted, and work to resolve each of your concerns. If you'd like, please feel free to private message me your user id and order number so I can work to get to the bottom of this.
I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service