I have ordered several items at different times... some items have shipped I thought quickly and then... the majority of items take FOREVER to arrive... I have not had the experience of receiving bad products except for a coated frying pan I could have bought at the family dollar store... perfume, kids shoes for granddaughters, jacket for grandson and a lot of kitchen stuff was quality stuff, ride on toys for all my grands, except for the pan from a unknown brand... buy from companies you have heard of and most of all... TRUST YOUR GUT!. I have contacted customer service and have not had a bad experience. I will order from them again... order, sit back, relax and forget about your order and it will eventually come... sad but true.