JANET N.

I HAVE ALWAYS BOUGHT CELL PHONES FROM TMOBILE. THIS PAST YEAR I DECIDED TO BUY A NEW PHONE FROM THE BOOTH IN COSTCO OAKBROOK, IL!

I WAS ADVISED THAT THE NEW SAMSUNG 6 WAS BETTER THAN THE IPHONE 6. I PURCHASED THE SAMSUNG. TO MAKE A LONG STORY SHORT, I HAD TO TAKE IT BACK ABOUT 8 TIMES; WAITING A LONG TIME, EACH TIME, TO SPEAK TO A SALESMAN. ON THE 9TH VISIT, THE TMOBILE REP STATED THAT HE WAS HEARING THAT MY LATEST PROBLEM WAS BECOMING COMMON; erasing emails and links only to have them reappear over and over again.

I ASKED IF I COULD JUST SWITCH TO THE IPHONE 6 SINCE I WAS ETERNALLY REVISITING THE COSTCO PHONE BOOTH. I WAS TOLD THAT THEY WERE NOT A TMOBILE STORE OR COSTCO... THAT I HAD USED THE PHONE FOR 2 WEEKS SO I COULD NOT RETURN IT.

I THEN SPOKE TO THE COSTCO MANAGER. I HAD PURCHASED THE EXTRA INSURANCE AND PHONE. COSTCO IS GREAT IF YOU NEED TO RETURN ITEMS AND I THOUGHT THEY WOULD BE JUST AS GREAT ABOUT THIS CELL PHONE WITH A MILLION PROBLEMS. THEY WERE NOT.

I WAS TOLD THAT THE PHONE BOOTH WAS INDEPENDENT OF COSTCO AND THAT IF THEY WOULD DO NOTHING, COSTCO WOULD DO NOTHING. I WAS ADVISED TO MAKE A VISIT TO A COSTCO CORPORATE STORE! IT WAS PASSING THE BUCK TO THE HILT! THERE IS NO SIGN AT THESE BOOTHS STATING THAT THEY ARE INDEPENDENT OF COSTCO AND THAT NEITHER COSTCO OR THEY WILL ADDRESS A PROBLEM AFTER 2 WEEKS.

THE COSTCO IN BOLINGBROOK IL PHONE BOOTH, WHICH I HAPPEN TO BE NEAR ONE DAY, DIDN'T EVEN WANT TO HELP ME ONE OF THOSE 9 TIMES BECAUSE I DID NOT PURCHASE THE PHONE THERE. UNLIKE THE OAKBROOK STORE, THE MANAGER OF THAT STORE DID HELP ME TO EXCHANGE THE PHONE FOR A NEW ONE.

SINCE OAKBROOK COSTCO WOULD DO NOTHING, I WENT TO THE TMOBILE STORE. THE MANAGER THERE STATED THAT THEY WOULDN'T BE ABLE TO HELP AS I HAD HAD THE PHONE FOR MORE THAN TWO WEEKS AND DID NOT PURCHASE IT THERE. AFTER MUCH DISCUSSION, THEY DID GIVE ME AN IPHONE IN EXCHANGE FOR THE SAMSUNG 6.

I NOW HAVE TO PAY MORE MONTHLY. I ALSO DID NOT GET THE DEAL I WOULD HAVE GOTTEN AT COSTCO. I WAS LEFT WITH A $40 SAMSUNG CASE AND NOT EVEN A CAR CHARGER.

I WENT BACK TO OAKBROOK COSTCO, THE MANAGER I SPOKE WITH THIS TIME, WAS EXTREMELY RUDE AND WAS TRYING TO GET ME TO LEAVE SO HE WOULD NOT HAVE TO ADDRESS THE ISSUE. HE REFUSED TO REINBURSE ME FOR A CAR CHARGER AND CASE. HE PASSED THE BUCK TO THE PHONE KIOSK WHICH PASSED THE BUCK BACK TO COSTCO. AT ONE POINT I ASKED FOR HIS NAME AND HE GOT UP AND SAID LOUNDLY THAT HE WAS NOT AFRAID OF MY THREATS. HOW IS ASKING WHAT HIS NAME WAS AT THREAT?

AFTER MUCH UNPLEASENTNESS, HE DID GIVE ME A CASE, PROTECTIVE GLASS AND A BATTERY CHARGER. I AM STILL STUCK WITH THE EXPENSE OF A CAR CHARGER, PROTECTIVE CASE AS THE ONE GIVEN WAS BLACK AND HARD TO FIND IN A PURSE OR WHEN I PUT IT DOWN AND HIGHER TMOBILE BILL.

I WILL NEVER BUY A PHONE AT A COSTCO AGAIN. NO ONE STANDS BEHIND IT. ALL THAT IS DONE IS PASSING THE BUCK AND YOU ARE LEFT WITH MORE EXPENSE THAN IF YOU HAD JUST GONE TO A TMOBILE STORE.

I AM VERY UNHAPPY WITH THE WAY I WAS TREATED BY THE TMOBILE KIOSKS AND THE OAKBROOK COSTCO. LIKE I SAID, BEWARE OF WHAT YOU ARE GETTING INTO WHEN YOU BUY A PHONE FROM COSTCO. NO ONE THERE STANDS BEHIND IT.

I STOPPED BY THE COSTCO PHONE KIOSK AGAIN IN OAKBROOK TO ASK IF COSTCO OR THE KIOSK WAS RESPONSIBLE FOR ITEMS BOUGHT THERE. THE FELLA STATED COSTCO WAS. I HAD HIM WRITE IT DOWN AND SIGN HIS NAME. WHEN I SHOWED IT TO THE MANAGER, HE LOOKED CONFUSED AND SAID NOTHING.