Been on the phone & my computer for the past 45 minutes, trying to get help for a non-standard issue (ensuring service has been deactivated on lost phone...phone was already replaced by Asurion). I can't reach a live person no matter what I do. Their automated POS "customer service" (LOL) interface just goes round and round (since my request is non-standard) and/or disconnects me.
In desperation, I called the sales line and entered new service. Of course, *then* I instantly reach a live person. I explain what I'm going through and ask her help in getting a person who can help me. She says, "sure, one moment" and dumps me right back into the interface.
Once I get this issue resolved, I'm changing services. What a worthless hellhole this company is.