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Jane T.

Contributor Level

Total Points
82

1 Review by Jane

  • TicketNetwork

7/29/15

AVOID this company at all costs. We paid $40 more than the asking price because we thought it would be good to have Fed Ex delivery…. Well so much for that. They sent the tickets so late and in the cheapest FedEx saver service so the tickets were due to arrive AFTER the concert began. When I called TicketNetwrok, they told me - that's a FedEx problem, it's not our problem. Forget about their 125% customer satisfaction guarantee - it doesn't exist. They did not care for one second and actually got argumentative with me when I further questioned why my tickets never arrived. In the end, I had to drive one hour to the FedEx center and pick them up myself. Nothing to do with this company ever again!
UPDATE: To let everyone know, I did receive a $40 discount via check, this is true…. BUT I had to threaten to report this company to the FTC for internet fraud before they agreed to give me the refund, and it was me who suggested this amount because this company charged $40 more than the other 2 tickets that I bought directly from the venue (same seating). I felt that it was only fair that they give the difference; however their initial suggestion was to give me a discount on my next sale. Yeah right, as if I would ever buy from them again! Be warned, and good luck!

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Ticket N. – TicketNetwork Rep

Hello Jane! Thanks for your comments! It looks like this issue is actually all set and that you were able to access the tickets prior to the event. We certainly guarantee that all ticket orders are delivered before the date of the event itself. The seller would be responsible if the package did not arrive prior to the start time of the event due to shipping negligence on their part. I'm sorry to hear that any communication you had with us ever indicated otherwise. We definitely hold sellers accountable for their shipments. We also refunded you $40 in light of the confusions and concern you experienced with your order. The refund will be sent to you via check. Please do let us know when you receive the check so we know that you're all set.

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