Jane L.

Long story short... Virgin Mobile had a plan without contract. Since my Verizon bills were getting up there in price I figured what could I lose? Well, I almost lost my mind with VirginMobile. Service was horrible and I paid close to $300 for phone! I began to see why there was unlimited texting, email, calls, etc. I had little or no service!

I drive back and forth from work on a major road - you've all heard of the Long Island Expressway/495? Well, one reason I have a cell phone is because I need it in case of a breakdown. I either got NO RECEPTION or continued cut-off calls all the time while driving on the LIE. RIDICULOUS AND UNACCEPTABLE.

They thought it was a problem with the phone itself and replaced it with a refurbished one. Nothing changed. Meanwhile - I had no contract BUT had invested $300 in this stupid phone and wasn't able to depend on it. I was in touch with Corporate (Special Customer Representative for Sprint) and after much documentation, telephone calling back and forth and more frustration than I could ever believe, she told me I could just 'leave Sprint/Virgin Mobile' and go somewhere else! She would not provide any kind of reimbursement for the phone so I felt I had to stick with it for a while longer. The phone finally died after just over a year! Totally died! I am now back to Verizon and have my sanity back!

One more thing... I paid monthly thru automatic payment/charged to my credit card. They sent me a message saying I hadn't paid and my account had not yet been charged. I really could not afford to have service turned off so I manually paid the bill myself online. Payment was accepted. A day or so later I got disconnected! They shut down my service and had the audacity to bill me a second time! The woman in the Corporate Customer Service Dept (Annette something or other) told me it was a 'glitch in the system'!

Before getting to the higher level customer service person I was dealing with the 'regular' customer service people and no one spoke good English. Aside from that they must have been in a steel building and all I could hear was voices in the background- making it even more difficult to understand them.

This company takes the cake! Not!, not 2, but 3 file cabinets received were damaged! I returned 2 after having them tell me to donate the second to the Salvation Army and get a receipt in the MANUFACTURERS name and then they would give me credit! Never heard of any such nonsense before!

With the third they didn't want to pay for returning! I argued that they should clearly have THE MANUFACTURER pay for it because there clearly were defects in his merchandise! They refused to ship out a replacement (nor did I want one after having 3 damaged ones sent to me!). Let me say that THIS FILE CABINET WAS NOT CHEAP! It came to over $600 and was made of wood. It really LOOKED great but the 3 different ones I received were either damaged when taken out of the box or DEFECTIVE.

Onewayfurniture (Riki Udell was the rep I dealt with) told me they would refund my credit card and that I should throw it out (the dowels and sides of drawer(s) were falling apart on the last one they had sent) or that I could call the Salvation Army and they would take it away! Why on earth would the Salvation Army accept a broken piece of furniture? Onewayfurniture refused to take it away! NO ONE CARED!

I had no room to accommodate this useless piece of furniture and couldn't look at it anymore so I put it out for garbage collection. I just found the email and will quote what I was told by Riki Udell: "Please dispose of this then and we will issue the refund"

Now comes the clincher! They refunded my Discover card and then charged back for shipping expenses! I just found some of the documentation and note that they appear to go under another name as well:

EVERYTHINGOFFICEFUR CORONA CA
$389.19

These were the shipping charges! My total bill was 654.34. Yes, Riki -- I STILL HAVE ALL THE DOCUMENTATION in case you try to sue me! So, effectively they charged me all these shipping fees and only refunded a small part of my bill! UNREAL! And what did I have to show for this? NADA. Thank God (and I so highly recommend them) that Discovercard was kind enough to refund me the full amount! This was going back and forth with chargebacks and charges from Onewayfurniture posting back and forth for about 4 months! IT WAS A HORROR AND I WOULD NEVER RECOMMEND THEM TO EVEN MY WORST ENEMY!

I really hope that Riki sees this some day. Surely she will remember me!

I had a coupon/code offer for free shipping. I purchased 4 or 5 items including one item for $24.99. That item did not fit and I returned it. WHY BOTHER?!? My refund was $4.10! UNREAL! I contacted customer service and they stuck by it. One would think they would 'refund' me back the shipping expenses since I kept 3 or 4 of the items I purchased. HOW INSULTING! $4.10 CREDIT ON A RETURNED ITEM THAT COST ME $24.99?

Their catalogue may look enticing but their BUSINESS PRACTICES STINK! I hope you won't have to return anything like I did!