My first contact with their support team was THEM calling ME. I'd mis-typed my email address and they noticed their messages were bouncing back. The call was to get the correction! How extraordinary! Next, I had a bunch of questions what options meant, placing an order with the newly purchased card, etc., etc., and my hand was held with utmost patience until all was resolved. A rare level of care. &, oh, yes, the site has a vast selection from which to purchase easily.