Jane D.

I paid extra for 6-8 business day shipping because the default is three or four months. However, when they 6-8 business day shipping, do not expect to get it in 6-8 business days. What they mean is that whenever they decide to actually ship your item, it will take 6-8 business days after that. In the age of Amazon Prime, people do not want to wait three weeks for a package, let alone three months. So, THUMBS DOWN! This company sucks.

Please be very careful to TRACK your own orders if you are sending it somewhere else. If you do not, they will NOT let you know the order did not make it.

I used their "express service" and paid an extra $30 for 2-4 day shipping because my friend was leaving in five days for her honeymoon. They ended up SHIPPING it in four days, so it got there in six days instead. The express shipping also requires a signature. So, after three delivery attempts (because they already left for their honeymoon) the card was sent back to the company. They DID NOT call me to tell me the card never made it. If I had not been tracking it myself, I never would have known. I ended up contacting THEM TWO WEEKS after it was sent back to them asking them what should happen next. Then I get a convenient email from a customer service person, who said that they were keeping up with my order and wouldn't I like to send it somewhere else? I said, well, it's been two weeks since I WANTED it delivered, send it back to the original destination because they've made it to hawaii and back before the card was sent. The service person emails back that they will do that. After THREE WEEKS, the couple still had not received the card. I was furious! I contact customer service, with a "this is ridiculous, I don't want the card anymore, I want a full refund" The card was personalized and had express delivery, so they say "we provided the service so we will only refund the amount on the gift card. We delivered the card through first class mail three weeks ago." I already know that's a flat out lie, because I know that first class mail arrives 2-6 days after sending, and it had been three weeks with no delivery. Furthermore, I have no proof that they even MADE the card, since it still hasn't been delivered (and we are going on seven weeks now since I ordered with "express" mail.) I have waited four of the 3-9 days they said it would take for the refund to show, and my card still has not been refunded the amount. I am highly suspicious that it ever will be.

What is even better is that I asked to speak with their manager because I was very upset with the service I received. I was told, "If you would like to contact us, you can do so through the email given on our website." Three customer service representatives, eight emails, and money lost using this service. DO NOT TRUST THEM!