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I only give 1 star because it seems I had to select something and I couldn't select ZERO! It took over a month for my hooded sweater to arrive. I can normally wear a small to medium but thought I would go large! This item wouldn't go round my thigh it is so small. I submitted a ticket the day the item arrived for a return and refund - that was 15th November - I have had no response whatsoever other than automated "support staff will be replying... within 24 hours (except weekends and public holidays"). Yeah right, I will never ever use this company again and certainly would suggest others avoid them.
Jan B.'s review of DressLily earned a Very Helpful vote
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Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jan B.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service