Jana S.

My husband and I were booking a flight to visit his family in Monterrey, Mexico for Christmas time. We saw the flights that we wanted in early December and the flights were going so quickly with the good rates on the cheapoair.ca website that we had to call them because we were having difficulty booking the flight. We told them the cost that it was online, the flight number and the times of the flights. We explained what the price was online and he said that he would book it for us. He booked it for us and charged us that price in US dollars instead of in Canadian dollars like we quoted on the phone. This was our first time booking through cheapoair and we have had a horrible experience dealing with this ever since. My husband and our baby got sick right before Christmas Day with the flu and we had to cancel our flight. We sent in doctor's documents and they said those were not sufficient, so we asked our doctor to write a more detailed note. We received a service charge back but were never given the difference between the flights. Now that we want to go see my husband's family for Easter, we are having so much trouble. We have to book with United we were told and all the United flights are so much more expensive and have so many connecting flights. We will have to pay even more money just to be able to go see my husband's family. This is the worst experience we have had in purchasing flights to Mexico and we fly to Mexico often ( at least twice a year). The customer service is horrible! We have been emailing and calling cheapoair billings department and talking to agent after agent. I wonder if the CEO knows that his/her company is being run this way. We will never book through this website again and will definitely tell all of our family and friends to never book with them either. What a terrible experience! Completely exhausting!