I WANT A REFUND I ORDERED A DRESS WITH FULL SKIRT BECAUSE I AM A PEAR SHAPE WHAT I GOT WAS NOTHING LIKE WHAT WAS ADVERTISED PLEASE REFUND MY MONEY AND YOU WILL NEVER HEAR FROM ME AGAIN ORDER # HH**************
PS I HAVE SEEN BETTER MADE HOLLOWEEN COSTUMES IN A DOLLAR STORE
I HAVE TRIED TO SUBMIT A TICKET AND IT HAS BEEN SENDING SINCE 8/21/15 THEN IT TELLS ME THE FILE IS TOO LARGE AND CLOSES
Dear Jamila R.
Thank you very much for your clear photos.
I want to start by offering a personal apology to the customer affected.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service