Jamie W.

So I placed an order for my daughter's 2nd birthday outfit with My Tutu Boutique and it will be the last order with them and here is why... While I was placing my order online Feb 7th (and need the outfit by Feb 14th for her b-day party) I saw where it said "Your order will be made within 3-4 business days THEN shipped. You will be charged a $15 rush order fee, this does not include shipping rates. Rush orders will be received by you in about 7-8 working days. (Not all items are available for Rush. So. Please contact us before placing your order to ensure your items can be RUSHED) Please mark your date needed by in the notes before cashing out or contact us ahead of time to confirm your date needed by." So as i placed my order i did as directed. Put ALL of my info in the correct places with dates needed by, along with paying the $15 RUSH fee. I called four times and NEVER got an answer. I sent an e-mail after placing the order to ask if they could let me know they received my order and if they weren't able to have it to me by the needed date to PLEASE let me know. I did however get an e-mail with my order detail and a second e-mail letting me know my e-mail had been received and was in queue to be responded to. Well, days go by and NEVER heard a word. Tried to call 3 more times one day and 4 times another. Guess what? NO ANSWER! Imagine that! So since i haven't heard anything I make a very smart move and go with plan B. Feb 11th comes along and STILL NO WORD! So I send a 3rd e-mail. I did get an e-mail back stating, yet again "your e-mail has been received and is in queue to be responded to." I decide to check out the FAQ's on their web page. I should have read all of this before placing my order. First thing I read under Is there a number I can contact... "ALL COMMUNICATION WITH REGARDS TO YOUR ORDERS WILL BE CONDUCTED VIA E-MAIL. SO PLEASE IF YOU HAVE A QUESTION WITH REGARDS TO YOUR ORDER, SEND ME AN EMAIL... I WILL TRY TO RESPOND WITHIN 24-48 HOURS" WELL SHE DOESN'T RESPOND AFTER 96 HOURS EITHER! Little did I know that I was supposed to receive a tracking e-mail after my order was shipped? Did I receive it you might ask? Well I'll let you figure that one out on your own :) So my daughter's 2nd birthday has come and gone. I wouldn't have had it any other way! I am so glad i went with plan B. My daughter's outfit ( THANK GOD I had a plan B) got so many compliments. Oh and just in case you were curious, I did in fact receive my order from mytutuboutique in the regular USPS mail on March 2nd. So after receiving my order, I get on USPS.com just for giggles (as if this whole ordeal hasn't been a big enough joke) and see my shipping label was created on Feb 19th. Hmmmmm. Ok... BEST PART... DRUM ROLL PLEEEEEEEASE... Departed post office for shipment on... FEB 24th! And Still to this day I have never received any e-mail from mytutuboutique letting me know my order shipped, tripped, got smothered, overlooked, dumped, or was just touching base to see if I was happy with my service. I will NEVER recommend this so called place of business to anyone i know. Good luck running your company this way. And from the reviews I am reading, your customer's ARE NOT HAPPY, WON'T BE RE-ORDERING FROM YOU, AND WON'T RECOMMED YOU. Have a great day! Oh and just FYI... The ONLY reason you got 1 star from me is because in order to submit my review I had to mark at least one star. So don't get too excited.