Jamie P.’s Reviews of RoseWholesale & more

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8/24/15

I ordered 1 shirt paid just over 16 bucks in total, shipping included. I got the shirt in the mail, it's from china, it was in this plastic-ish type of bag, it would of fit perfect with room to spare, in a small purse. The seams were not cut on one side so you could see the sewing machine trail coming off the shirt, the tag marking the size was INFRONT of the shirt, it was supposed to be an XXL well it would of fit a little girl perfectly! Some of the decorative seams were super lose and coming off the shirt. NEVER order anything from these frauds. I tried to submit a complaint and couldn't get through because anyway i typed the 5 digit number verification code it was wrong. I think it's set up to always "ding" wrong. These people won't give a full refund, only partial and this is after you pay shipping to ship it BACK to them! RIPOFF!

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CustomerService R. – RoseWholesale Rep Over a year old

Dear Jamie P.

Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.

We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.

We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.

Kind regards,
Rosewholesale Customer Service