Jamie M.

The reviewers are correct. They don't send out the stockings timely, and their return policy is terrible. The staff are very rude, right down to the manager. I wanted to place an order for a stocking which I assumed I had a credit coming to me on a return item of $95. When the lady on the phone said that the credit wasn't processed yet, I asked to speak with a manager figuring this person would be more helpful, but she was worse than the staff. I have a credit on a stocking which I sent back to them following appropriate procedures (RMA#, paid for UPS return shipping, etc.) and the manager proceeded to tell me that I don't have a credit coming to me. So I looked up the tracking on UPS and sure enough, have a signature confirmation. I am going to call them on Monday. If it was a few bucks, I probably would have let it go. But it was $95 and I wasn't about to donate it to them. But it was the whole attitude of the manager, she was very rude and treated me as if I was a liar and trying to cheat their company. What a horrible experience! I'd rather pay a few dollars more to another company than deal with this BS. If you order from this company, be sure you want the item, because returns are a nightmare.