Jamie L.’s Reviews of RoseWholesale & more

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10/8/15

I ordered clothing over 10 days ago and even paid for the expedited shipping and it still says my order is processing. I wish I would have read these reviews before I made the purchase. I want my damn money back I don't even want these poorly made clothes, even though I'm sure I won't even receive them anyways. GIVE ME MY MONEY BACK!

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CustomerService R. – RoseWholesale Rep Over a year old

Dear jamie l.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand. We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.
Please be assured that we could refund you in full right away and we need your reply.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service