jamie l.

I am so dissatisfied with this site and the product they sent. I had a custom fit done - paying extra so I could get the perfect fit. Yeah, I don't know what they did but it wasn't my measurements. The boobs were comically too high and inexplicably padded, the arms were not fitted at all like in the picture, the waist was huge - seriously it had 5 inches of extra room at least and the length was about 5 inches too short. When I contact cutover service they told me they cheated with quality control and they sent me the size 12 dress I requested (I never ordered a size 12 and even if I did the dress fit like a size 18) then they recommended I take it to a local tailor to have it custom fit as it was still a perfectly good dress option for me. I'm not sure at what point a tailor can grow fabric to make it long enough to wear but I don't see that happening. I was even willing to return the dress and try a different dress since the dress isn't close to as sleek or sexy as the picture shows on the website but customer service thought only getting 15% to cover tailoring was sufficient.
UPDATE: After leaving a review on this site and two other sites regarding my first dress I was contacted by another representative, Selinda, offering to help resolve my dilemma. She was very helpful and because I had the time I was willing to have them make another dress with my custom measurements rather than get a refund. The second dress was perfect and Selinda was there through the entire process. It fit just as promised and they offered me a discount on future purchases due to any inconvenience. Not many businesses can redeem themselves in this way but I would definitely go back to them because of the customer service Selinda provided.