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No question, I had a horrible experience. I was looking forward to my annual vacation (3-4 days). My child got very sick a couple days before our vacation and our pet too!
We couldn't travel. I called the Airbnb host who couldn't care less.
As for Airbnb, the agent pretended to care and assured me that she would issue a full refund due to my extreme circumstances.
I provided proof of my hardship (as required) and I got very little money back.
Apparently I would have needed a war or an earthquake to get a full refund.
Do not use, please do not use. They will suck the money out of you!
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