James T.

I have bought many tickets over the years and every time there is a problem i have found that it will not be properly handled. You are way better off using a travel agent or going airline direct. I will give a couple of many examples that i have had the opportunity of having to deal with. On a scale of 1-10 on this companies ability to solve problems i give them a 0.
Example #1
3 years ago in Feb my grandmother and best friend was notified that she had a couple of months to live. Upon hearing this news I made arrangements to spend as much time with as i could, even if it meant borrowing money to do so at the time. It worked out that I would be able to spend 2 weeks out of every month with her. Times like this are confusing and your not in your right frame of mind. That last ticket that i booked through cheaptickets.com to see her was booked backwards. Instead of booking a ticket departing from Dallas Fort Worth I booked the ticket departing from Reno, Nevada. My wife had caught my mistake aprox two weeks before my flight. I called customer service to fix the problem that had occurred. After spending most of my day on the phone and going through several "supervisors" my ticket of $350 got an additional $400+ dollars added to it. The flight that I was moved to had plenty of extra seats and was in no way shape or form overbooked or lacking seats. I paid there fee and went on because i didn't have time to deal with it.

Example 2 10/31/14
My mother let me know a couple of days ago that she wanted to fly in and visit me for 10 days over the thanksgiving break. She sent me her credit card info and asked if i would book a ticket. My mother was a widow for 24 years out of adoration of my father. 4 years ago she finally remarried. Beautiful sweet woman, her being unmarried was not because of a lack of suitors trying. When my mother remarried I assumed that she had changed her last name and that is how I booked her flight ticket. After mailing her the confirmation I recieved a call with her letting me know that she had kept my fathers name out of continued adoration and that her current husband was fine with it. I then call the cheaptickets.com customer service to try correct the problem. I finally get a customer service rep on the phone and describe my problem. She lets me know that there will be a $275 additional charge to the all ready $350 ticket. Unhappy with this answer i asked to talk to a supervisor. I was then asked for a call back number in case we were disconnected. After 10 minutes on hold we were disconnected. After waiting for my call back for aprox 1 hour i was not called back. Sitting at my desk with a phone that was not interrupted phone at my desk. At this point I call back again and start completely over. I told them about my previous conversation and was placed on hold for a "supervisor" of cheaptickets.com. After a while on hold again I get another rep on the phone. When asked if she was a supervisor she stated that she was not a "supervisor". She went over the situation with me again, put me on hold for a while and then came back with a price of an additional $100 to change the name on the ticket. At this point I am getting irritated.
I asked nicely to speak to her supervisor. She then stated that she was the highest ranked "supervisor" there at this time. I then stated that she had just told me that she was not a "supervisor". I then asked for the person that i could call back that was her supervisor. She stated "Sandra" and said that she could not give me the last name of her "supervisor". All in all I took it that there prices can be whatever they want for corrections and that no one is in charge or can make decisions to properly fix a problem. I will continue to spread the word of a shady, unsympathetic company that has no one in charge as much as I possibly can!
Thank you,
James Thurman