I've ordered a number of items from Banggood and have had very few issues. I did have one instance whereby I accidentally shipped an item with the cheaper option that didn't have a tracking number and the parcel got lost. After asking me to wait little longer and verify with the local post office if they had any record of the parcel Banggood were prompt in issuing a refund. If you email them they tend to respond within 12 hours and their communication is very good. Overall I'm very happy with my experience with Banggood