I am a prefferred freelancer on freelancer.com and all started off great but it does look like they are indeed a scam.
I was paid a 50% milestone from a client and completed 90% of the work. However I was unable to complete the job so offered the client a full refund (and let them keep what was done).
My account has been frozen with nearly double the money required to refund the client. Client has not been refunded and I have been unable to work for the past 3 months despite numerous emails both from myself and the client.
I am in the process of filing small claims court in Australia as well as making a complaint to ofcom here in the UK. It would be greatly appreciated if someone from freelancer could forward me to the correct person to help assist with these issues. I won't however hold my breath.
Hello, James. I believe this has been addressed via the ticket ABE-942-13611. For further updates or if you have queries, do not hesitate to update the said ticket. Thank you for your cooperation, James. Take care!