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I had a similar experience as everyone else. I got the cover letter and that looked alright, but then they decided to bill me 40 dollars a month! Thats an insane amount especially for a full time student and a part time worker. The company hides the fact that it is an auto renew subscription and upon chatting with a rep I was refunded a month (its been 7 days since that charge) and even though i haven't signed into my account in three months I was told too bad. I really think its bad business practice to not clearly inform customers of an auto renew policy and then never follow up with them. Try elsewhere or even better, just format it yourself in word, you'll end up happier and richer.
Tip for consumers:
just avoid it, you're better of creating a resume in word or publisher
James S.'s review of LiveCareer earned 2 Very Helpful votes
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The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the...
Hi James S.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
As a courtesy, I refunded 2 additional charges of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer