James S.

I work at a body shop and ordered a grille guard for a customers vehicle on July 31st, 2013 and made payment for it. On August 9th, I received an email stating it was on back order for 2 weeks but they would keep me updated on ship date. 2 weeks comes and goes without hearing anything. I called and spoke with someone on August 20th (after being on hold forever) and they said that it would ship out no later than September 5th, and if there are any issues, they would get a hold of me. To no surprise, Sept. 5th passes and yet no guard, no phone call, and no email. I called to follow up on Sept. 6th and was informed that it would ship by September 11th. Again, Sept. 11th goes by and no guard, no phone call, no email. I made yet another phone call on September 13th and was told the guard was "lost in the shuffle" and that it would be shipped no later than the 20th and that we would receive email confirmation of this. The body shop owner called separately and spoke with a manager who said that it would definitely be the 20th, but that they would fax us something stating that the 20th was the ship date. We never received said fax. I just got off the phone with a representative who contacted the warehouse and said they "had no such order for us." Needless to say, I canceled the order and requested my $762.00 back. Now, the waiting game begins to see if I actually receive my refund in the 2-3 days that they promised.