I made an AVP for my son's 7th birthday hoping i could play it during the actual celebration. Unfortunately, when i requested to save the video in my drive, Kizoa team took a very long time to email me the link of the finished avp. So, i wasn't able to play it during the birthday. I received the link almost after a week. It was really frustrating.
Hi James, you shouldn't have had to wait a week for your file, a file request should take no more than a couple of hours. You can track the status of a file within your Kizoa account in the MY ACCOUNT tab under MY ORDERS. Send me an email at veronica.gomez@kizoa.com with the title of your slideshow so I can check on what may have gone wrong.