I've written Customer Service Twice... no response and its been several days. I ordered and received Diamond Solitaire earrings for my wife's birthday. I tossed the empty box with the receipt when I was wrapping Christmas presents. The diamonds are terrible and were appraised at less than one half of what Jewelry Box said they were valued. Jewelry Box said they were valued at over $800... local Jewelers say $400 or less. I have my AMEX receipt and may try some pressure from them. Never will I ever order diamonds again on-line. JHN