I wish I had checked site Jabber before placing my order. ProKennel billed my credit card, then after 20 days I contacted them and was told the order would arrive in 1-3 days. (They obviously hadn't shipped the item.) The 3 days later I recieved a email with tracking numbers. I purchased the item for a trip and had to purchase the item locally because the shipped still hadn't arrived 24 days after billing my credit card