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* Banggood attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I paid $0.95 for no useful info, cancelled online within three days but still got charged $19.95 a month later.
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. It is possible you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Spokeo
James M.'s review of Spokeo earned 18 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Customer,
Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions.
We will continue to improve our website, products, and customer services.
You are our very important customer, If you require any further information or assistance, please do not hesitate to contact us at vipservice@banggood.com
Best regards,
Banggood Team