James F.’s Reviews of DressLily & more

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9/10/14

DON'T USE THIS COMPANY! I ordered 2 shirts, took 4 weeks to arrive - when they arrived they 'Large' (I don't know in what universe these could be determined large - they'd fit a a skinny 8 year old! I lived in Thailand for 2 years and never saw anything quite as small as this for a 'Large') The worst bit is, after my initital contact regarding size, they replied and said i'd have to pay for postage both ways or they'd return 20% of original cost - which isn't great. BUT the worst part is they've completely stopped communicating when asking about shipping costs! Lucky i only spent 30 bucks! Nightmare. DO NOT BOTHER

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CustomerService R. – DressLily Rep Over a year old

Dear James F.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com