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James D.

Contributor Level

Total Points
81

1 Review by James

  • LiveCareer

8/28/15

Over the years I have used multiple sites such as LiveCareer for document or form needs with no issues. I have no complaints with the actual products they offer. They were adequate for my needs. However, I would use one of the many other sites for the simple reason I had no problem with stopping charges from those others. With Live Career I have been continually charged despite canceling multiple times through their website. Unfortunately I was not diligent in following up to make sure I had or kept proof of this, as like most people, I have limited time to waste concentrating on what I perceived as such a simple transaction. So my warning to would be users is if you do cancel online save every email you receive, take screen shots of conformation pages and be extremely diligent in verifying your account has truly been canceled. The only way I was able to finally get charges stopped was to call them direct and that was even a trying and frustrating endeavor and quite frankly annoying that it required such action.

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Laura T. – LiveCareer Rep

Hi James D.,

I’m very sorry that you encountered cancellation issues online. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

James Has Earned 1 Vote

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