Jaime C.

I placed an order on their app and it stated that it will take about 2-3 weeks to arrive, after that time passed, I checked on my order and now I had a new arrival date, I did not give it much importance as things happen, but then they missed the 2nd date and sent a support ticket and it's all automated, so the system says if I want to rather get a refund or keep waiting, well I waited this long, I did not mind keep waiting for another week or so, then I got very upset that it does not take that long to get an item, even if they missed the 1st or 2nd date. I requested a refund but the system said that I was out of the window to receive a refund. I reached out to support and they kept on sending me back to place a support ticket and after a long time going back and forth, they said sorry we can't give you a refund because of our refund policy.

The worst part, you can not talk to anyone on the phone with this company! I don't recommend anyone to use them...

Warning! Warning! Warning!

I buy a lot on line and ajrichies.com has been the worst company that I have ever dealt with. I have spent over $3,200.00 with them and when I got the merchandise it was not what I was told over the phone. They are liars and when I got the merchandise, some things were missing too...

I called them several times and every time I call them, I'm placed on hold for over 20 minutes each time I have called and kept on getting bounced from one person to another and did not resolve anything and also have sent them several emails and no luck. The one time I was able to talk to someone, he said, if you're not happy with what you have purchased then return it but you'll be charged a re-stucking fee of about $600... so it's a no win situation!

My recommendation is to avoid this company at all cost... I just can not believe how companies operates like this and pretend that they will make it in business! I think that there should be consumer protection from companies like this one.