Recently purchased a fairly expensive pair of Prada shoes. They arrived with big scratches up one side of the shoe. Shoes were Royal Blue... very difficult to photograph.
GILT would not accept the return. I had to provide photographic evidence..."to their satisfaction" for them to accept them as a return.
The shoes did not photograph well. After several discussions with customer service and photographs they said they would not return the them!
They sent them to me with the scratches but yet the ownness was on me to prove they were damaged!? HUH?