We have been using Booking.com for the past few years.Our experiences have always been conclusive especially this last trip.We have just came back from the Philippines and had booked 2 hotels in Puerto Princesa. Did the first part and then when we moved to the Microhotel, I had made the mistake of booking it in MANILA.!
The hotel accommodated us last minute and I immediately called booking 24hrs number and they did all the leg work to cancel my reservation for that day in Manila and even got them to waive the cancellation charges! Koodos for booking, all our other reservations went smoothly. We will continue to use booking.com