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Jack U.

Contributor Level

Total Points
142

1 Review by Jack

  • RoseWholesale

9/9/15

You see all these bad reviews about Rose Wholesale... they are true. I have experienced it all. Really nice looking online but, the sizing app online is incorrect and does not work. I ordered 2xx the largest shirt they make and I still couldn't button it and I am within 5lbs of my ideal weight. The sizes are for Juniors NOT adult sizes. In the USA a 2xx would usually be like a camping tent on me, as-in huge. I used the size chart they provide on their site and opted for the 2xx, the largest size that they have, which would normally fit a NFL football player in the USA, it is still too small. Then they give you 4 options for a return. 1. Keep the item and refund you 20% (my $36 was only $5.28 us. RIP-OFF 2. $11 store credit, keep the item RIPP-OFF 3. Select another item at 70% of cost plus free shipping RIP-OFF 4. Refund $26.43 of my $36 total order and I return the item to china after shipping that is still a total loss for me RIP-OFF. NONE OF THE OPTIONS ARE A COMPLETE REFUND. Bottom line this is a SCAM. The cloths look really nice but this is the thinnest material you can possible imagine, paper thin. If you deal with this Chinese company you do so at your own expense. Yes as others mentioned it took weeks to get my order. And after going back and forth a few times communicating by "their" online dispute resolution center they stopped communicating, and I was firm but professional the entire time. They wanted me to send pictures, I did, 3 of them, then they said the pictures had to be with a measuring tape or similar, which I did and they said they were not good enough, Like I have to be a professional garment photographer to do business with them. You are an idiot if you do business with Rose Wholesale. Buy American. We have Ethics.

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CustomerService R. – RoseWholesale Rep

Dear Jack U.
Thank you for your important feedback and for letting us about your experience with us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We kindly suggest every customer refer to the Size Chart before they order, cause the clothing sell on our site are produced by hundreds of manufacturers based on different size standard.
Maybe the size you choose does not fit, if we made a mistake, we are more than willing to help you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Rosewholesale Customer Service

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