A problem with original order was taken care of by one Anna Varek who took my case and walked it through to be right with no problems she was personable with me all the time while my order was shipped back to them free no less through the process called me talked to me e mailed me and returned properly done. I am sure all companies have problems at times but in my case through Anna my problems were solved I would use them again and soon shall to have more movies put on disk. THANKS ANNA! (Jack T)