Jackson M.

It feels like I may never learn. This site seemed too good to be true. They had reasonably priced kettlebells for sale during COVID. I should have known better. Placed an order on May 30. Received a shipping email roughly 8-10 days later with an EMS tracking number. The package was apparently coming from China even though they claim on their site to be located in Bellingham, WA.

Order arrived roughly 3 weeks after it was placed but there was a problem. Instead of getting the item I ordered, I received 3 knockoff child's size N95 masks. Whomever works for this site responds to emails sent to *******@outlook.com and informed me there had been some mixup as the item I ordered was in high demand. They then sent me two different emails with two different tracking numbers for a website that no longer works and the numbers cannot be found on any other tracking site. Meaning this is a fraudulent site with no intention of fulfilling the original order. It is a real shame that places like PayPal and other payment sites allow places like this to operate. I don't think I will ever receive this order. China strikes again!

I don't know why I expected a different experience than anyone else. I placed an order on June 2 and it still hasn't shipped. At this point, I don't really expect it to. My frustration is more in the fact that I have reached out more than once with no response after allowing the proper lag time as stipulated on their site. My first email was from 10 days ago and I haven't heard a thing with the exception of a system automated email telling me there will be a delay. I get it. We are in the midst of a pandemic and companies are shorthanded but to take someone's money without so much as a support person to provide updates seems borderline illegal. On the plus side, I will file a case with PayPal to ensure I get my money refunded. As a warning to anyone else weighing whether or not to patronize this site, just consider that you are most likely going to have to wait about a month with zero communications. Don't do it. It is not worth the hassle. You've been warned.

**Order Update - 7/4**
I received a shipping update on 6/26 (the day after I filed a complaint with the New York BBB - which I highly recommend you all do as well). The package apparently shipped but it has been stuck in Florida at a UPS Mail Innovation facility since 6/30. If it was supposed to be transferred to USPS, it has not been as USPS is still waiting on the package. I received one communication from TeePublic after two weeks of waiting that did nothing to address my desire for a refund but offered me a 15% off coupon towards a future purchase. Clearly I have no intention of patronizing this business ever again. As a side note, DO NOT TRUST the positive reviews you see on this site. They are most likely TeePublic employees trying to influence the site's rating of the company. For all intents and purposes, TeePublic is a scam. Buy at your own risk.

I have to agree with most of the sentiments on here. I placed an order for 3 stickers for my nephew. The designs are unique and I figured he would like the gift.

The website has "a shipping time estimate". Well, this is also based on a 24-48 hour processing window and a customer is advised to contact Redbubble if the package has not shipped in 48 hours. After 5 days, no email contact from Redbubble and the fact that they had processed my payment, I used their chat feature to talk with one of the reps. She told me they were having some technical issues and my order was caught in a "queue" and there was no timeline for a fix. When I inquired about why I had already been charged, she told me it wasn't a real charge. But when pressed, she then changed her mind and told me the payment HAD gone through but yet my order would not process for an indefinite period. Essentially, Redbubble had taken my money and could not tell me when my items would ship.

The rep then said I could reorder today as apparently the issue had been resolved and they could process orders. I asked her why I would give Redbubble more money for items I might never receive. No response. I then asked why Redbubble never bothered to contact me in the first place about either the technical issue or an order verification. Again, no response. I then asked for an immediate refund and she told me "I will attach a note to your order to cancel it when it processes." I followed-up by asking how that would work since she had no idea when the queue would be processed. Surprise, surprise... no response.

This is all over 3 freaking stickers. How does this pass for customer service? This is a joke. If you choose to order from this site, caveat emptor.

Just as a final note, I have seen on this site several customers that have experienced the same "technical" issue and the reports go back a month. This means Redbubble is not experiencing a technical issue but rather screwing up orders and blaming their tech team. Another blotch on their already patchy face.