I wanted a very unique pair of glasses that they had on their site. I emailed to ask if it was in stock before ordering and they said YES. I then waited two weeks and got an order update stating that it was out of stock and they were trying to find the frame from a distributer. Another 2 weeks and still no glasses. So I cancelled my order and got my money back. Since I did get my money back I can at least say they are reliable for refunds but they mislead you about what is in stock and what is not and how long it will take to get your glasses. Don't believe them if they say something is in stock.
I would also like to add that while the site says it is located in the USA, it does not list a phone number and if you want to talk to them you have to leave your number on their website and wait for a call back. The call I got was from China. There's nothing wrong with tha tbut I wish they were a bit more upfront about not being located in the USA.
I have had good luck with PayPal in the past, but keep in mind that they do not offer any buyer protection if the production you are buying is a digital product or "intangible" item as they say. If you are using PayPal funds to purchase a product that is delivered electronically, and the seller does not deliver, then PayPal will not offer you any assistance.
My dad sent an essay in for PROOFREADING SERVICES and what he got back was a completely different essay in no way connected to the one he wrote. The worst part is the essay he got was written in such poor English, it almost looked like it had been written in Chinese and run through google translate. Honestly the worst writing I've seen in my life. STAY AWAY from this site. They won't give you your money back and neither will PayPal since it is an intangible service.
Also I am fairly sure all of the 5 star reviews here are fake. They all use awkward English (just like the essays they write) and they're all within the same time frame and all only have one review written for just this site.