jack l.

I had to change my card after a website for appliance repair turned out to be Scammers (see another review I did) and over the weekend my HP printer broke down, and I needed a card to buy one for my office to be able to ship, buy postage, invoice, etc. The person who talked to me about the new card was not trained to tell me I would NOT HAVE A CREDIT CARD TO USE until the physical card came in the mail, which takes 5 plus days. She said I could immediately find the number of the new card on the BofA website, omitting the fact that it would be useless until the card arrived as they cannot give the 3 digit code over the phone. I found this out Monday, when I was in the queue from hell for 2 hours. The voice mail requires the "3 digit" number to proceed. Finally I got to talk to someone by trial and tribulation and got it escalated to have another card sent by UPS in 1-3 days. I think they should have let me keep the old card active until the new one arrived, but they don't think about the customer. I got called the next morning from their "resolution team" with a phone no. To call. When I called the phone no. They required a six digit extension or "please review the message to find the "extension" but there was none. I called and got the case escalated after they heard about the entire ordeal, and thought I would just be waiting for the card... and then someone else called from "resolution" with the phone no but no extension. BofA just wants your money, they don't give good service, there are no offices or atms for four miles and the closest one has closed early for the day the last time I needed to do banking there. Their phone system and poorly trained employees wasted four hours of my time in the last two days, and my office is stymied.
Ever since Covid banks think they don't have to give you personal service and rely on bad phone systems. BofA is the worst.

It is a mistake to think this is the good old sears company. They want your money. Won't come when they say but you want to cancel and there is no one to talk to. Worst business in the US. They should be shut down by the government. Or a mob with torches. I had to get a new VISA because I don't trust anyone connected with this company. I ended up buying a new washer. This company gives all appliance repair companies a black eye. Ended up changing cards and unable to use VISA until the card arrives.

My good old weedeater needs parts every so often and this place makes it easy to order. I've used them four times over the years, always great service.

Beware! I got a counterfeit copy of win7 pro, 64bit., "saving $50" It installed, and was activated, but after one month Microsoft detected it was counterfeit. I will never buy from evaluesoftware.com again