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Dhgate.com is a Chinese wholesale website. Dhgate is full of counterfeited products. Sellers may list what they want and list whatever quantity they want. Sellers can send you a totally different product and will eventually end up wining dhgate's crappy dispute centre.
Dhgate is slow to respond to emails. Dhgate is slow to respond to disputes. Dhgate doesn't not seem to care about any of their customers. They will make no effort to contact you or try to resolve your issues unless you use legal threats.
Save yourself months of headaches and unanswered emails. Stay away from dhgate.com. You can search the internet and find many many unsatisfied customers.
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Jack J.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Regards,
Cess
Dhgate Customer Service