Jack J.

Customer writes:
To Whom It May Concern:
I spoke with one of your representatives at getaroom.com today about a refund for confirmation # R... for my wife at the Travelodge Sacramento, June 19-27. My wife stayed only one night, June 19, which the attachment from the hotel confirms, because the room was not as ordered and was in very unsatisfactory condition.
My credit card was billed $532.44 for the entire stay on 5/6/13. I was told a refund was not issued because the hotel did not send a receipt. They would not give my wife one on the morning she checked out because they said it was an online booking and the receipt had to come from there.
My phone number is 970-... Billing address:...
Please let me know if you receive this, and if there is anything else I need to do in order to receive a credit back. Thank you.

I sent the above to Getaroom on Aug. 23,2013 - today is Oct. 24,2013, so I sent the following:

Hello. It has been more than two months since I sent this, and I have heard nothing. We paid for NINE days at the Travelodge Sacramento through your website, and stayed only ONE because the accommodations were so poor. The attached receipt from the Travelodge -- which both they and I sent to you on August 23,2013, documents that my wife, daughter, and granddaughter stayed just that one night. We have not received a refund on our credit card. The last time I spoke with one of your representatives, someone from your company said they were corresponding with the manager of the Travelodge. I asked that you contact me if there was anything else needed and have heard nothing - yet still no refund. Is this your normal practice, hoping the complaint will go away and you can keep the extra $400? I would hope not, but without a response, what am I to think?

Before I (and Travelodge Sacramento) sent the attached receipt, someone left a message on our home phone that we needed to respond within a certain period of time. I immediately called one of your representatives and sent this receipt -- and was told that the escalations department was handling the request. Has a determination been made? Would you do us the courtesy of a response, please.