I have been very pleased with iYogi service. They are very knowledgeable. Occasionally there has been a little difficulty communicating, but when I tell them I am having trouble understanding, they get some else who speaks English clearer. Or they communicate via chat. I do prefer to speak in person.
If I have any complaint... it is that they try to sell something to me every time I call for service. That becomes a little irritating to me. It is near impossible to say NO.
I would and have recommended them to friends. But I do not know if they have called or chose to use iYogi,