Jackie P.

... Honestly I do not know how this man stays in business with an attitude like he has. Rude, arrogant... In all honesty if this man were giving away Urns or caskets I wouldn't take a thing from him. I would not recommend this company... Did not get a receipt, the casket was not received on time. Called to inquire, but I was hung up on several times, I was threatened with phone harassment, and I was yelled at. Not how anyone wants to be treated at such a time... When I called Best Price Caskets, the gentleman was very rude, obnoxious and could not even get the first question out before he briefly told me what to do. Then wanted to hang up and I said 'wait a minute'. With that, he said he asked 'wait what?" then proceeded to say you are not purchasing a casket from this company. He had a call coming in. I then hung up. I will never ever purchase caskets from this company... I called and identified myself as a previous customer who had just purchased a casket from them less than two month ago for the death of my Brother, and was now purcasing one for my Mother who passed away as well. Did it matter? No. The individual who answered the phone, the owner, Terry Zimmer, accused me of being a "New Yorker" and implied his dislike and discrimination against people from New York. He was racist, rude, insensitive, shouted over my questions. I was simply trying to obtain information regarding a specific casket and inquire about specifications. He yelled at me and said "the specifications don't matter" and was extremely condescending... I called back, the owner, Terry Zimmer, answered the phone a second time and continued to be rude and yelled at me. I asked to speak with a manager and he transferred me to a salesperson. That salesperson told me he could not escalate the call because Terry was in fact the owner of the company. According to the Better Business Bureau, the business is registered as a partnership with Terry Zimmer as owner. The Better Business Bureau for Dallas, TX, also listed several complaints against this company.