Jackie G.

I was filling out the form on webeyecare to order a box of contact lenses. When I ran a search of the particular lenses, they had the best price, but what they don't tell you is that the price quoted does not include the mandatory "processing fee" of $9.80 they tack on. I thought that was a bit steep- but the price was still a bit lower than other places, so I proceeded, after going through the entire order form and filling in all of the prescription numbers and – billing address etc- THEN you get to select your "Shipping Options." The LEAST expensive shipping option was "Ground 5 Day" for $12.95! YOU HAVE TO BE KIDDING ME! SURELY they were not going to charge an additional $12.95 to ship a tiny box of Contact lenses that would easily fit into a U. S Priority mailing BOX for $5.20? At that point I stopped and used their "Live Chat" option to see if I was misunderstanding something.
The Chat Rep explained that they charge the $9.80 "Processing fee" to "process and verify the prescription" and the $12.95 covers the UPS Ground shipping. I told her $12.95 shipping was ridiculous. She then offered a 5% discount code. I asked if there was a minimum purchase required – no minimum. I then asked if the 5% applied to the TOTAL PRICE including the $22.75 additional fees. She said it applied to the processing fee- but not the shipping.
This is a racket- I'm ordering from another company.