jackie a.

I signed up for the 7 day trial which I paid $1 for back in 8/18/2014 and cancelled the very next morning with a live person. This past week on 10/24/2014 I'm at the gas station and my card gets declined. I check my bank account and find out Been Verified had been charging my account $25.47 every month for the past 3 months. I call Been Verified immediately and tell them that those charges have never been authorized and I cancelled back in August. They apologized for the oversight and issued a refund immediately.

However, the other issue was the insufficient funds fee that my bank charged me for their charge. My bank charged me $34. I call back and let the 2nd rep I speak with know that there is no way I'm paying for their mistake. That whatever they have going on internally is not my fault and I did exactly what was instructed to do to cancel my trial.

The 3rd rep I speak with has the nerve to tell me it's not their fault that I didn't have sufficient funds in my account. ARE YOU KIDDING ME? And it's my fault you guys made a mistake and made a fraudulent charge on my account? I know how much money is in my account and did NOT authorize these charges. I'm sorry I don't have a cushion for delinquent companies making faulty charges on my account.

Now, I'm waiting on an email for their "escalation department" to let me know whether or not they will cover my insufficient funds charge. Which by the way was guaranteed to me by the 2 reps I initially spoke with AND their supervisor. If they do not cover the fee that my bank is charging me I will report them to the Better Business Bureau.

I definitely would not recommend Been Verified to anyone. After doing a little more research I found out that there have been hundreds of people that have had the same experience as I have and they are notorious for sketchy situations like this. Just Google "Been Verified Reviews" and the words, scam and fraud pop up all over the place. I have no idea why this company is still operating. Not only do they seem like they are unable to fix this internal problem with taking people's money but they provide subpar results. Not even worth it.