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jaap s.

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Total Points
82

1 Review by jaap

  • DealeXtreme

2/4/16

I ordered some items total worth of 22 euros or so. DX.com made a mistake of shipping it to the wrong address. How they managed to do that is still a mistery because my address in their system (website) is accurate (I put it there myself obviously) and the address on the invoice was correct as well.
After waiting very long I tracked the package myself (took some real effort, no help from DX) and found out that it had the wrong address. By that time our national postal service had returned the package because it was undeliverable.
DX denied everything, told me I had given the wrong address myself and basically told me to piss off. So that was my last order at DX. I cannot trust those guys. I cannot trust them copying an address from their system without mistakes and I cannot trust them in solving their own problems. They did this at my (the customer's) expense.

Tip for consumers:
Only place orders of small value. If something goes wrong (and DX makes mistakes) it's you the customer who suffers the consequences.

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Jaap S.'s review of DealeXtreme earned 2 Very Helpful votes

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