I have been through hell and back dealing with this Carid AKA onyx company customer servive. Order a Gear rim with silver letting, i spoke to product specialist name mike said we have and told him about the other rom it had to match. He said no problem week later rim arrived with black letterings try to get silver they said manufacturer discontinued it BS. I saw it on other sites. I also bought the weathertec floor liners only sent the rear ones, i called the dumb $#*! customer service and they said it was shipped. Still waiting like an idiot. Call my credit card. I also file a complaint with BBB it goes no where because they paid the government off in taxes. I SHOULD'VE READ ALL THE NEGATIVES REVIEWS AGAINT THEM. My bad. I will never buy cral from them. I ordered a jack from EXTREMETERRAIN.COM and it was missing a bolt and a part was scratch in shipping immediately they sent me a replace part. Great customer service... A rated... i cant give carid a 0 because is not in the available. As of today may 24 im still waiting for my front eeathertech liners for my jeep. Carid really sucks. Today i had a replacement jeep bedliner bought from Amazon had an issue with one item immediately was sent a replacement. I dont know how Carid stays in business with such low customer ratings