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j a.

Contributor Level

Total Points
85

1 Review by j

  • HomeAway

9/29/15

I've had 3 properties listed with HA for 3 years and have always been really happy with the leads, service and 'quality' of guests.

Short version - be aware! They are great if things run smoothly, but will not budge when there is an issue ( even if they are 100% at fault).

Long version below.

HA Australia has now been sold to Stayz and my listings (which are overseas) will not be supported once their 12-month subscription ends. No worries so far. I'm happy to move my listing to the US at the end of the AU tenure.

But I had reviews on the AU listing that had taken years to accumulate. Any home-owner knows how hard it is to solicit reviews.

HA AU agreed to have the reviews appear on the US listings. I was advised to do it all at once when the 1st property was due for renewal, even though I had 5 and 10 months left on the other 2. The HA CS agent and I both assumed that they would be copied to the new HA US listings.

But they moved the reviews, rather than coping them. So now I'm left with a Global Listing with no reviews for the 2 properties that are still on the AU platform.

Listing on the AU site was much cheaper than US. HA AU have offered a refund for the months I have left on the AU site. But if I want my complete listings with reviews, it will cost me an addition $1100.

I have already paid and contracted with HA AU for a global listing for 12 months. But now it will cost $1100 for exactly the same listing for the remainder of my 12 months. Entirely due to their mis-information.

I have tried to resolve with HA AU, but they are only offering a pro-rated refund of the unused months on AU (and only from now and not 2 months ago when the reviews disappeared). I don't want a refund - I want my listing live with reviews for the full 12 months that I have contracted with HA AU to provide.

I will lodge a complaint with Australian Consumer Protection as they have not " given the results that you and the business had agreed to" under the Australian Consumer Guarantee.

Home Owners - Be ware!

j Has Earned 5 Votes

J A.'s review of HomeAway earned 5 Very Helpful votes

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