In November buy a smartwatch in the store at a cost of $ 55, it took a week to ship the order, but here began my surprise, there was no logistics information or tracking number.
Ask the customer service and was told that " we could not provide information thru past 45 days to be patient ".
After spending 45 days (that's two months) I was given a tracknumber which said that he the package was delivered. In addition the package had been sent before the dates of my order (rare).
After claiming that I had not delivered the package referred me to the local post office to complain. Clearly in the local post office not give me more information that has been delivered the package to another person who was addressed. For data protection can not give me information of another customer.
He claimed repeatedly requesting information from dealer, any evidence that has sent me my package (have some invoice)
I have nothing at the end after three months and more than 10 post abandoned, but do not want anyone to go through the circumstances I have me and be swindled.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team