Ish A.’s Reviews of Booking.com & more

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“Very vague and hidden policies in an attempt to get...”

5/28/14

Very vague and hidden policies in an attempt to get people to make reservations. Good luck ever getting a refund from this place. I tried cancelling my order through my phone (traveling) and assumed it went through before I found out I got the full room charge. I'm pretty sure they don't even send confirmation e-mails for cancelling or reminders on booking which would alert you to either case. It also appears you can't even cancel on the same day either...

Afterwards they point to their actual policy hidden by hordes of lies and flashy buttons and exclaim no refunds.

Don't bother with this one.

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Bookingcom T. – Booking.com Rep Over a year old

Hello Ish,

I'm sorry to hear you feel this way. Booking.com advertise all of the hotel's policies on the website before booking your reservation. Should you ever have any questions about the hotel's policies you can contact Customer Service available 24 hours a day and 7 days a week for clarity. For same day cancellations, please be advised that the hotel's may not allow cancellations depending on the type of policy that you had booked their room under. Should the hotel allow cancellation then Booking.com would send you a confirmation email stating as such. If you can provide me your booking confirmation number I would be happy to check for you.

Regards, Brian
Booking.com Customer Service Team